We are hiring! Join Our Team - Customer Support Agent - NSW

We are hiring! Join Our Team - Customer Support Agent - NSW

We are hiring for a customer support agent to work with us in our Ashfield office in NSW! 

Customer Support Agent

Job Title: Customer Support Agent 

Job Type: Part-Time – 0.6 FTE

Location: Ashfield, Sydney office and WFH options

Salary: $39,000 - $45,000 plus super.

Supervisor/Manager: Managing Director

Liberator is seeking a part-time Customer Support Agent. We are a reputable NDIS-registered provider specialising in voice-output communication devices. Our mission is to improve the quality of lives lived by people with disabilities through effective communication systems.

The key responsibilities of this role are:

  • Provide support and triaging to 15-25 phone calls daily.
  • Address customer inquiries promptly and accurately, ensuring high levels of customer satisfaction.
  • Raise and triage support tickets, prioritising and assigning urgency appropriately.
  • Offer basic troubleshooting and customisation of communication devices to clients (in-depth training provided).
  • Follow up on all outstanding ticket statuses within the company.
  • Coordinate device repair returns efficiently.
  • Collect, report, and update customer data.
  • Conduct outbound customer support and sales calls when required.
  • Actively contribute to the development and enhancement of the customer/user experience.
  • Handle and document customer complaints professionally, seeking effective resolutions.
  • Assist with general administration tasks as needed.
     

Preferred candidates will meet the following criteria:

Skills

  • Previous experience working in allied health or disability is highly valued.
  • Proficiency in Microsoft 365 suite (Outlook, Teams, Excel, Word).
  • Excellent phone contact and active listening skills.
  • Comfortable with using and learning varied software and technology.
     

Performance Goals

  • Improve the overall customer experience.
  • Follow all tickets to completion.
     

Why Join Liberator

  • Opportunity to work in a dynamic and growing company.
  • Be part of a team dedicated to making a positive impact on people's lives.
  • Have fun where you work.
  • Comprehensive training provided.
  • Work from home options. 
  • Access an over abundance of coffee.
     

How to Apply:

Please apply through Seek with your CV and cover letter explaining why you would like to work with Liberator.

Customer Support Agent Role - Seek

If you have any questions regarding the role you can email Benjamin Bond - [email protected].

Applications close 3rd April.


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