Contact us and let know what’s happening. A photo or video of what you’re experiencing can help us understand your issue.
If repair is needed, you’ll receive instructions on how to send the device to us for free.
Your device is assessed and repaired by authorised technicians.Â
Your device is returned to you — fully checked and ready to use*
Free shipping is included for repairs within Australia and New Zealand. Loan devices may be available while repairs are underway.
In some cases, a device may be at the End of Serviceability. If this happens, we’ll talk you through next steps and options.
Your Liberator device comes with up to 3 years of free repairs. Your accessories (keyguards, eye gaze, chargers, etc.) are covered by our 1-year warranty.
Repairs can include*
Coverage depends on your device and shipment date. Full details are available in our Terms & Conditions.
*Some exclusions apply, including: theft or loss, acts of nature (floods, fires, earthquakes), unauthorised repairs, shipping outside Australia or New Zealand.
Every Liberator Australia device comes with our comprehensive 3-year warranty, including protection against physical damage.
All accessories include our standard 1-year warranty.
If something isn’t working as expected, our team is here to help.
Phone and email support are available to help troubleshoot, answer questions, or guide next steps.Â
