Support Solutions for every stage

From your very first trial to post-purchase device support, our team is here to keep the conversation going.

As part of our Liberator community, you can access:

Free Device Trials

1:1 Consults

Support Documents & Resources

Customer Service & Technical Support

Industry-leading warranties

Looking for something specific? We’re here to help.

Contact our team today to find out how we can support your communication journey.

FREE Device Trials

Start your communication journey with confidence

Our 3-week free trials include everything you need to make the right choice.

Monthly Rental Options

Get immediate access to high-quality devices.

Start right away with our monthly rental solutions.

FREE 1:1 Consultations

Complete communication support – completely free.

Access one-on-one support tailored to your specific communication needs and goals.

Individual consultations with local AAC-experienced consultants
45–60 minute sessions focused on your unique situation
Online or face-to-face options
AAC-experienced support when starting school or changing providers
Personalised device setup and customisation
Support with how to set goals and review progress

Customer & Technical Support

Lifelong partners in communication

Liberator support doesn’t end when you get your device—it’s just the beginning.

Comprehensive Warranty

Find peace of mind with 3-year protection

Enjoy industry-leading warranty coverage that keeps you communicating.

3-year device warranty covering manufacturing defects
Accidental damage protection included
Standard component replacements at no cost
Free shipping within Australia and New Zealand
Access to loan equipment during repairs
1-year accessory warranty with full coverage

Knowledge Base & Resources

Access our complete resource library

Our extensive collection of guides, tips and FAQs can help you grow in knowledge and confidence.

Comprehensive device manuals and quick-reference guides
FAQs and troubleshooting guides
Trial handbooks and user guides
Implementation planners and vocabulary tools
Goal trackers and communication diaries
Parent guides and multi-modal communication tips

Supporting your skills

Support isn't just about fixing problems or finding solutions – it's about building your skills and confidence too!

Our comprehensive training programs help you get the most out of your communication tools. From beginner courses to advanced certifications, find the learning path that fits your needs.