Repairs

Repairs

Liberator has the human resources & technical facilities to fix your device promptly.

  • Once you have contacted Liberator's workshop staff & ascertained that the device will have to be returned for repair, & determined Warranty status, you will be issued with:
  • When returning equipment for repair or service, always:
    • Include all relevant parts: eg battery charger
    • Enclose the completed Service Repair Form detailing:
      • RA Number
      • Contact details
      • Device serial number
      • Warranty Status
      • Whether a quote is required, if relevant
      • Brief yet clear description of the fault
  • When ringing or emailing to enquire about the progress of a repair, please always quote the RA number to immediately identify the particular job.
  • If a needed repair falls outside the warranty period of 3 years then payment will be required, including freight each way. You may still use Liberator's parcel service through Australia Post, but you will be charged.
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