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Your device is protected

Liberator Australia’s industry-leading warranty.

Liberator Australia 250227 45 scaled
CBP 2489
When you choose a Liberator device, you’re choosing more than technology — you’re choosing peace of mind.
Every device we supply comes with a clear, comprehensive warranty, so you know what support looks like if something goes wrong.

What to do when something goes wrong

Don’t worry – we’re here to help. With a 3-year device warranty and 1-year accessories warranty, our comprehensive coverage ensures you’re protected from day one.

We promise to:

Repair

Repair or replace faulty components or accidental breakages at no cost.

Provide

Provide loan devices during repairs when available

Fast-track

Fast-track warranty claims

Cover

Cover all parts and labour

All coverage is subject to Liberator Australia’s Terms & Conditions. If you have any questions about your coverage, please contact us.

3‑year device warranty

What’s covered

  • Repairs for manufacturing faults
  • Repairs for accidental damage*
  • Parts and labour
  • Free shipping within Australia and New Zealand
  • Phone and email support
  • Loan devices during repairs (when available)
  • Fast‑tracked warranty claims to minimise downtime
  • Standard device components -
    • Device battery
    • Device handles
    • Device stands
    • Keyguard frames
    • Screen protectors
    • Wraps

What’s not covered

  • Theft or loss**
  • Acts of nature (including floods, fires, and earthquakes)**
  • Repairs carried out by non‑authorised personnel
  • Shipping outside Australia or New Zealand

Applies to Accent, NovaChat, NovaRugged, Liberator Rugged and Via devices shipped from 1 September 2024.

* Excludes devices in third‑party rental schemes
** Check your home or contents insurance to see whether you’re covered

1‑year accessories warranty

What’s covered

  • Eye trackers and head trackers
  • Switches
  • Keyguards and touchguides
  • Mounting systems
  • Cases and carry solutions
  • Battery chargers
  • Repairs or replacements for manufacturing faults
  • Free shipping within Australia and New Zealand
  • Phone and email support

What’s not covered

  • Theft or loss**
  • Acts of nature (including floods, fires, and earthquakes)**
  • Repairs carried out by non‑authorised personnel
  • Shipping outside Australia or New Zealand

Applies to Accent, NovaChat, NovaRugged, Liberator Rugged and Via devices shipped from 1 September 2024.

* Excludes devices in third‑party rental schemes
** Check your home or contents insurance to see whether you’re covered

Need help with your device?

If something isn’t working as expected, our team is here to help.

Phone and email support are available to help troubleshoot, answer questions, or guide next steps. 

Find out more about repairs
Contact our team

Not sure where to start?

Contact Us
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