Welcome to AAC Adventures, where our AAC Experience Advisers share authentic stories of life with communication devices. These aren’t case studies or theory – they’re real experiences from people who live with AAC every day, sharing the breakthrough moments, creative solutions, everyday wins, and honest challenges too.
Today’s story comes from Jess:
Hi, my name is Jess, I am 30 years old and I live on the Gold coast.
Living with Cerebral Palsy has its challenges, but it has also taught me how important it is to advocate for myself.
I use an AAC device to speak, which has become an extension of my voice, allowing me to communicate effectively with others.
Recently I faced a situation that left me both frustrated and determined to speak up.
I applied for a housing loan with a bank that specialises in disability borrowers who work with the NDIS and SDA.
I had all my finances in order, a solid plan, builders organised and even put deposit on land, however, my application was denied, in fact I wasn’t even able to apply for the loan. They denied me not because of my financial situation or credit, but because of my disability.
The banks reasoning was “Because I can’t physically sign documents, they were unable to proceed any further”. They don’t understand that my AAC device is my voice.
Because I can’t physically sign the papers for the loan, I would need my power of attorney to physically sign for me. I am physically disabled, not mentally, I am able to make my own decisions, sign electronically and communicate effectively using my communication device.
You would think a bank that works with disability clients would have a better understanding, more compassion and empathy as this has been very frustrating for me.
I have dealt with other banks in the past and had a home loan before and have never had any issues previously.
This whole experience has been a reminder of some barriers that people with disabilities face on a day-to-day basis.
My disability doesn’t define me- it is just one part of who I am. I am determined to work through this as I don’t believe that my physical disability should impact my life and the decisions I make.
I am still trying to get this loan for my new home and will have to keep you updated on the progress.
This is just one chapter of my story, and I am excited to keep writing the rest.
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